Effective date: October 24, 2026

Refund Policy

This policy explains when Mitaker balance can be refunded and how. Mitaker uses a prepaid balance: you top up, and your balance goes down as you use the service, both for recording and for AI features.

1. Unused balance

Unused balance from a top-up is refunded in full if you ask within 7 days of the payment. No fee is deducted. After 7 days, balance is not refundable except in the cases in section 3.

2. What is not refundable

• Balance already spent on summaries, transcripts, or other paid features that were processed successfully.
• Bonus and promotional balance. A bonus that came with a top-up is cancelled if that top-up is refunded.
• Expired balance.

3. Refunds outside the window

• Failed processing: if a summary or transcript fails because of an error on our side, the amount is returned to your account automatically. Contact us if it isn’t.
• Wrong or duplicate charges: refunded in full after we verify them.
• Permanent shutdown of the Service: all unused paid balance is refunded.
• Any other case required by applicable law.

4. How to request a refund

Contact us via misrudinz@gmail.com · WhatsApp with your Mitaker account email, the order number (on your email receipt), and the reason.

• We decide within 3 business days.
• Money goes back to the original payment method (card or e-wallet). For QRIS and virtual account payments, it is transferred to a bank account in the account holder’s name.
• You receive it within 7–14 business days after approval, depending on the bank or payment provider.
• The refunded amount is removed from your balance once the request is approved.

5. Deleting your account

Any remaining balance is forfeited when you delete your account. Request a refund first if you are still within the 7-day window.

See also the Terms of Service and Pricing.